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Delivery & Returns

Once an order is confirmed, Vediko Origins will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our customers to find an amicable solution that is fair to everyone:

 

 

In case of Damaged product

  • Vediko Origins needs to be notified of damaged product within 3 days from delivery date via email to info@vediko.in or Call 9810624624
  • In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent. In case of multiple item shipments, only the affected product can be returned and replaced.

  • We will be happy to re-send and replace the product(s) promptly and that we will work with you on providing an amicable solution.

  • Emails are going to be responded to within 24-48 hrs and full assistance is going to be provided thereafter.

 

 

In case of Missing product

  • Vediko Origins needs to be notified of missing product within 3 days from delivery date via email to info@vediko.in or Call 9810624624

  • In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.

  • We will be unable to just accept a refund request. But, we'll be happy to promptly re-send the missing product

  • Emails are going to be responded to within 24-48 hrs and full assistance is going to be provided thereafter.

 

 

In case of spoiled product

  • Vediko Origins needs to be notified of spoilage of product within 5 days from delivery date via email to info@vediko.in or Call 9810624624, In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared

  • We will be unable to accept returns because of variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches are going to be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained. These products are Farm-Made and not Factory-Made. We will work with you on providing an amicable solution.

  • Products will be replaced after due investigation and diligence and we assure a fair outcome at all times.

  • Emails are going to be responded to within 24-48 hrs, and full assistance is going to be provided thereafter.